Privacy Policy
Keeping Member and Associate information secure is a top priority at ProvisionUS. This document spells out our privacy policy and how we protect and use the data that you provide us.
1. Your Personal Information
The personal information Member or Associate provides us is collected solely for the purpose of providing member, member dependents (if applicable) and Associates with the ProvisionUS services and benefits. This information is protected by ProvisionUS by maintaining physical, electronic and procedural safeguards.- Personal information we collect about you comes from the one or more following sources: paper application, faxed application, and web application.
- Personal information collected includes, but is not limited to: name, address, city, state, zip, telephone numbers, social security number, date of birth, gender, dependent name, dependent gender, dependent date of birth, dependent social security number, dependent relationship, beneficiary name, beneficiary data of birth, beneficiary gender, beneficiary relationship, bank account information, or credit card information.
- We may disclose any or all of this information based on business need only, to our affiliates, service providers, third party service providers, provider networks and other suppliers of products and services to ProvisionUS members and Associates.
- ProvisionUS will maintain member and Associate information even after the member cancels or discontinues membership with ProvisionUS or Associate is terminated or resigns from ProvisionUS. This information will be protected in the same manner as that of an active member or Associate.
- A member or Associate may request in writing at any time, after discontinuing the membership or resignation/termination of Associate, to remove the information from our file.
2. Sharing Information with ProvisionUS affiliates and Service Providers
ProvisionUS will share member and/or Associate information with its affiliates, related companies and service providers to the extent it is necessary to provide and manage benefits to the member and their family. Unless otherwise permitted by law we will not share with these parties any information that we collected that is not needed by these parties to provide the benefits to the member. These organizations are not authorized to use member or Associate information for any purposes other than for ProvisionUS business.
3. Sharing information to Third parties or service providers not affiliated with ProvisionUS
ProvisionUS will not share, sell or otherwise disclose to any third parties not affiliated with ProvisionUS, member and/or Associate information collected by ProvisionUS. This includes other service providers and marketing organizations not directly related to providing ProvisionUS member or Associate services.
4. ProvisionUS Commitment to Members and Associates
While information is essential for ProvisionUS to provide top quality services to its members and Associates, our most important asset is our member’s and Associate’s trust. Keeping our member/Associate information secure and using it only as needed for business reasons to provide services to our members and Associate is a top priority to ProvisionUS. To this end we make the following commitment to our members and Associates regarding the data that we collect, store and use.- We will safeguard, according to strict standards of security and confidentiality, any information provided to us by our members and Associates.
- We will limit the collection and use of member and/or Associate information to the minimum we require for delivering superior benefits and services to our members and Associates, which includes providing high quality support and administering various benefits and services.
- We will permit only authorized employees, who are trained in the proper handling of member/Associate information to have access to that information. Employees who violate our Privacy Policies will be subject to our normal disciplinary process.
- We will not reveal member/Associate information to any external organizations (other than affiliates and service providers mentioned above), unless the member or Associate specifically authorizes use to do so or are required by legal, governmental or regulatory agencies.
- We will always maintain control over the confidentiality of our member/Associate information.
- Whenever we hire other organizations to provide support or services to ProvisionUS, we will require them to conform to our privacy standards and allow us to audit them for compliance.
- We will not use or share -internally or externally- personally identifProvisionUSle medical information for any purpose other than the administration of member benefits repricing member bills, processing benefit-related claims or Associate services.
- We will attempt to keep member/Associate files complete and up to date and accurate. ProvisionUS member or Associate can contact our Member/Associate Services Department at any time during business hours to correct or update any information.
